Thank you for shopping with XINBAO BOTONG TRADING CO., LIMITED! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please read our returns policy below for details on how to return your items.
1. Eligibility for Returns
We accept returns on most items within 14 days of receiving your order. To be eligible for a return, your items must meet the following criteria:
- The item(s) must be unused, unworn, and in the same condition that you received it.
- The item(s) must be in its original packaging with all tags and labels attached.
- Items marked as non-returnable (e.g., final sale items) are not eligible for return.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and the items you’d like to return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the items.
- Prepare Your Return: Package the item(s) securely and include the original receipt or proof of purchase.
- Ship the Return: You will be responsible for the return shipping cost unless the return is due to a defective or incorrect item received.
3. Refunds and Exchanges
Once we receive and inspect your returned item(s), we will notify you by email regarding the status of your refund or exchange.
- Refunds: If your return is approved, we will process a refund to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
- Exchanges: If you would like to exchange your item(s) for a different size or color, please inform us during the return process. We will do our best to accommodate your request based on stock availability.
4. Non-Refundable Items
Please note that the following items are non-refundable and cannot be returned:
- Sale or discounted items
- Gift cards
- Underwear, swimwear, or other intimate items
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receipt, and we will arrange a return or exchange at no additional cost to you. Please provide photographs of the damaged or defective product to help expedite the process.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
7. Contact Information
If you have any questions or concerns about our returns policy, please feel free to contact us at [email protected]. We are happy to assist you and ensure a smooth return process.
Thank you for shopping with XINBAO BOTONG TRADING CO., LIMITED! We hope you enjoy your purchase and look forward to serving you again soon.