Thank you for shopping with XINBAO BOTONG TRADING CO., LIMITED! We are committed to delivering your order as quickly and securely as possible. Please take a moment to review our shipping policy below to ensure a smooth and hassle-free shopping experience.
1. Order Processing Time
- Orders are typically processed within 1–3 business days of receiving your order.
- Please note that orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods
We offer a variety of shipping methods to meet your needs, including:
- USPS
- FedEx
- UPS
- DHL
- Other regional carriers
The shipping carrier will be selected based on your location and the shipping option chosen at checkout.
3. Shipping Rates
Shipping rates are calculated at checkout based on the following factors:
- Shipping destination
- Shipping method
- Weight and size of the order
4. Estimated Delivery Time
- Domestic Orders (Within the U.S.): Delivery typically takes 3–7 business days depending on the shipping method selected.
- International Orders: Delivery times vary depending on the destination country and the shipping carrier. Typically, international shipments take 7–21 business days.
Please note that these delivery estimates are not guaranteed, as delivery times can vary based on factors such as customs clearance and local postal services.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the corresponding carrier’s website (e.g., USPS, FedEx, UPS, or DHL).
6. Shipping Restrictions
- We currently ship to most countries worldwide.
- Some countries or regions may have restrictions on certain products, which may prevent us from fulfilling your order. In such cases, we will notify you immediately and provide an alternative solution or issue a refund if necessary.
7. Customs, Duties, and Taxes
- For international orders, you may be responsible for any additional customs duties, taxes, or import fees imposed by your country.
- These charges are determined by your local customs office and are the responsibility of the customer.
- We recommend contacting your local customs office for further information about potential fees before placing your order.
8. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
9. Order Issues and Lost Packages
- If your order is lost or damaged during shipping, please contact us immediately at [email protected].
- We will assist you in filing a claim with the shipping carrier and resolving the issue as quickly as possible.
10. Shipping Changes
Once your order has been shipped, we are unable to make any changes to the shipping address or delivery details. Please review your order carefully before finalizing your purchase.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please feel free to contact us at [email protected]. Our customer service team will be happy to assist you!
Thank you for choosing XINBAO BOTONG TRADING CO., LIMITED. We appreciate your business and look forward to delivering your order soon!